Returns

If you are not satisfied with your purchase, you can request a return within 14 calendar days from the receipt of the order, provided that:

 

  • The product has not been used or manipulated in a way that alters its original conditions.
  • The product is returned in its original packaging, along with all accessories and documentation, unopened.

 

 

Return Process: 

  • Send an email to studio@fondosupperclub.com indicating the order number and the reason for the return.
  • Once approved, you will receive instructions for returning the product.
  • The shipping costs associated with the return will be borne by the customer, except in cases of defective products or errors in the order.

 

At FONDO SUPPER CLUB, we value the artisanal work and dedication of our artisans, who create unique, high-quality products. Therefore, we offer the following minimum warranty for all our handmade products:

 

 

Warranty Coverage

Our warranty covers manufacturing or production defects that may arise under normal use of the product, such as:

 

  • Materials that do not meet the promised quality standards.
  • Structural damages attributable to errors in the production process.
  • Damages that occurred during shipping.

 

 

Warranty Exclusions

Since our products are handmade, each piece is unique and may exhibit slight variations in color, texture, or finish, which will not be considered defects but rather characteristics of the manual process. The warranty does not cover:

 

  • Products without original packaging.
  • Modifications or repairs made by third parties without our consent.

 

 

Duration of the Warranty

The warranty is valid for 6 months from the date of purchase. During this period, we will repair or replace any product that shows defects covered by the warranty.

 

 

Claims Procedure

If you believe your product has a defect covered by the warranty, please follow these steps:

 

  1. Send an email to studio@fondosupperclub.com with:
    • Order number.
    • Photographs of the product showing the defect.
    • Detailed description of the issue.
  2. We will assess your claim and notify you if the defect is covered by the warranty.
  3. If approved, we will repair the product or, if not possible, replace it with a similar one.

 

 

Shipping Responsibility

The customer will be responsible for the shipping costs of the product for evaluation, unless the defect is covered by the warranty, in which case we will reimburse the shipping expenses.

 

 

 

Last updated on December 2, 2024.